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Frequently Asked Questions

 

 Updated: 06-4-2026

 

 1.   What is the true purpose of FindTheBiz.com?

 

FindTheBiz.com and FindTheBiz Apps — Built to Put Small Businesses in the Spotlight

 

FindTheBiz (FTB) was created for one purpose: to give small business owners the marketing power they deserve. If you are a brand-new start-up, entrepreneur, existing, or established business with up to nine locations, FTB is built for you. No website Needed.

 

With FTB, you control your entire business presence—update your profile, monitor activity, and promote your brand anytime.

Fair Exposure. Zero Bias.

 

FTB levels the playing field.

Your business is displayed based on location only, never on how much you pay.
Every member—free or paid—gets equal visibility.

 

Powerful Marketing Tools at Your Fingertips

 

  • Video marketing, photos, and rich business descriptions (paid members)
  • Push?notification promotions for sales and events
  • Social media announcements
  • Review control — approve or decline testimonials before they go live

 

You stay in control of your brand, your reputation, and your message.

 

A Community That Supports Your Growth

 

FTB is more than a listing—it’s a business community built on fairness, trust, and customer service. Our pledge ensures consumers know FTB members value great service.

 

Designed for Your Success

 

We continually upgrade FTB with new tools to help you attract more customers and grow faster.
Our mission is simple: help small business owners achieve the success and prosperity they work for.

 

Inclusive. Empowering. Built for the “Little Guy.”

 

While most marketing platforms favor big spenders, FTB was built to be inclusive, giving every business a real chance to shine.

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 2.   Why should I join to become a member of FindTheBiz

Grow Your Business Locally

 

  • Get discovered by nearby customers actively searching for deals, products, and services.
  • Increase foot traffic, phone calls, website visits, and sales.
  • Reach consumers ready to buy in your local area.

 

Affordable Advertising That Works

 

  • Promote your business without expensive marketing costs.
  • Gain ongoing exposure for a fraction of traditional advertising.
  • Reach more local customers while maximizing your marketing budget.

 

Promote Deals Instantly

 

  • Post specials, promotions, events, and limited-time offers anytime.
  • Keep your business visible and top-of-mind with local shoppers.
  • Increase repeat business through regular promotions.

 

Expand Your Online Visibility

 

  • Appear in searches for nearby businesses and local deals.
  • Reach customers through both website and mobile apps.
  • Stay competitive in today’s digital and mobile marketplace.

 

Simple & Easy to Use

 

  • Set up your business profile quickly and easily.
  • Manage promotions from your phone or computer.
  • No technical or marketing experience required.

 

Stand Out From Competitors

 

  • Build visibility before competitors join.
  • Strengthen your brand recognition in your community.
  • Position your business as active, modern, and customer-focused.

 

Support Local Shopping

 

  • Connect with customers who want to shop locally.
  • Strengthen your local business community.
  • Build long-term customer loyalty and referrals.

 

Join FindTheBiz Today

 

Stop overpaying for advertising and start reaching local customers looking for businesses like yours. Join FindTheBiz today and grow your visibility, traffic, and sales.

 

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3. Will you please adjust or make changes to my business address, phone number, business hours, etc.?

 

All biz profiles listed on FindTheBiz were created by the business owner. FTB representatives don't have a way to verify you are who you say you are. Therefore, we will not be able to make changes to your biz profile other than the periodic improvements to the FTB marketing service. Each level of FTB membership is formatted and structured to allow our members to make any changes to their business vitals (address(s), phone numbers, URL’s, business hours), media (photos and/ or video), business bio or description, and data including announcements of sales and events all on their own. Any corrections, modifications, changes, and updates can and should only be made by the business owner. Biz members, it is your job to make all changes yourself. That is the beauty of FTB. You are in control of your biz profile.  

 

Business hours have been added to all biz profiles. If changes need to be made to your business hours, you must make them yourself. To edit these hours: 

 

1)      Access your member dashboard.  

2)      Click “Businesses” at the top of the page or on the right side of the page. 

3)      Click on “Add Business”. (Note: You can add up to 3 businesses of the same name with a 5-mile location restriction.)  

4)      Scroll down the “editing businesses” page until you get to the business day boxes. 

         Business hour defaults may display (i.e.: start 8:00 AM and end 5:00 PM).

5)      To change your business hours, click the mini clock icon in the box of the days you are changing. 

6)      If you are closed any day, check the closed box for that day and "Closed" will display in your listed business hours for the days you

          check as closed. 

7)      After clicking on the mini clock icon, you will be able to select your hours, minutes and whether AM/PM on the left side of the box by using

         your mouse or the up/down arrows on your keyboard.  

8)     Don’t forget to click the “Save Changes” button after making any changes to your business profile at the bottom of the page.

 * If you don’t see time adjust controls described, or you cannot make the adjustments because your browser will not perform this function, your browser may be old and needs to be updated. If you don’t want to update it, don’t fret. You can always login to your biz profile on a computer with an up-to-date browser and make the necessary corrections/changes.  

 ** If you can't access your biz profile because you forgot your password, simply click the "Forgot Password?" link at the top of the front page of the website. Enter your login email address and you will receive a link to reset your password. Be advised: we strongly recommend that you and only you remain in control of your login password (see FTB T of S #3 Registration).

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4. Can I turn off Two-Factor Authentication

 

We’ve added Two?Factor Authentication (2FA) to help keep your business profile extra secure. When you log in, we’ll send a quick verification code to the email you used when signing up.

 

2FA is automatically turned on, but you’re free to switch it off if you’d rather not use it. Just head to your dashboard and open your Edit Profile page to toggle it. If you turn it off, it’ll stay off until you decide to turn it back on.

 

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5. Why should I video market my business?

 

You don’t have to video market but if you don’t you are leaving out a great and powerful resource which if done well will certainly increase yearly revenue. Research shows that marketing with video grows your business 49% faster than not using video. One half of all web users will view a video before visiting a store. Using a video to market your business will yield a 54% increase in your brand awareness. Wyzowl research found that 90% of consumers watch videos on their mobile device. It has also been found that 66% more leads are generated when using video to market your business. Remember that when it comes to video vs reading about your product or service approximately 95% of consumers would rather watch a video than read about it. People also retain much more information after watching a video about something vs reading about it. See the "More Information" link at the bottom of every page of the FTB website for a greater understanding of how video(s) can positively affect your bottom line.

 

 

6. How long can the video be?

 

Each video can only have a maximum length of 60 seconds. It does need to be long to be good. A good and professional 30-second video can be extremely effective.

 

 

7. How do I make the video and in what format should the videos be made?

 

Your video should be produced in one of the following formats: 1280/720p or higher quality HD videos will work. If your video format is of this quality or higher, uploading it will likely not incur any issue. To minimize upload issues and to maintain quality control of our site FTB.com we require your video production to conform to the above formats. If your video is not produced in one of the suggested formats or if it does not meet the time requirements there may be issues during your upload.

 

 

8. What am I allowed to put in the about this business section of my biz profile?

 

Use your “About This Business” section to tell customers about your business, including your bio, menu, pricing, services, products, specialties, or anything else you would like consumers to know. Bronze members receive limited space in this section, while paid members enjoy unlimited content and customization options.

 

 

 

 

9. How do I upload my video(s) and photo(s)?

 

Currently, all media (photos and videos) must be uploaded to your biz profile by logging into your dashboard and editing media. Note: All biz profile information and media must be added to profiles through the website only, not the app. To upload your video, you must first upload your video to your computer, smartphone, or mobile device. Assuming you have done this step, click the browse button on the video upload page of your profile. Once you find your video, double click it to load the title in the upload section. If you have done this, click the upload button to transfer the data to the site. Wait for a banner or title to appear at the top of the page. Congratulations, you have completely uploaded your video. Photos are done in the same manner on the page with the photo upload button.

 

Note: You may not see an upload progression bar or spinning wheel after clicking the "Save Button", but rest assured the site is working on the upload. It may take minutes, up to five or slightly longer. If the video is not of the proper specs, it will not be uploaded.  

 

Note: iPhone videos are recorded in MOV which is an invalid file type when you attempt to upload into your FindTheBiz profile. Please convert your MOV video file to one of the other common files like MP4, MPEG-4, or AVI before attempting to upload it. 

 

 

10. Is there a rating system? Why or why not?

 

No. We believe testimonials are sufficient. The reason has to do entirely with the purpose of FTB which is to promote and market the businesses of our members. “FindTheBiz is all about your biz.” Therefore, we feel it is best for users to post testimonials to our members’ profiles. We give you control of selecting the testimonials you want to display. Although a negative testimonial can hurt your marketing efforts, and will likely not be displayed, it can also help to improve your business by giving you the opportunity to address and correct any issues or problems given in your testimonials and we strongly suggest that you do just that. There are other websites which may shed a negative light on your business via a rating system and negative reviews. We are not here to have your business deselected or filtered out by negative reviews. FTB was designed to help all its members promote and market their business by informing the users who they are, where they are and what they have to offer. We believe member businesses which receive a negative testimonial will work hard to correct issues adverse to the existence of their business. Afterall, the nature of a successful business is to make changes as needed to improve public relations. Furthermore, as more customers are finding out about your business your revenue will increase and as business owners reinvesting in your business is usually what is needed to improve the business and help to address any adverse issue. Our wish is for all our members to thrive and improve their business each year through year-round business exposure. 

 

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11. Why do Platinum members have multiple videos in their profiles?

 

Platinum members can upload up to 4 different videos. Some suggestions for video production are sale promotions within your business, different season promotions or simply different themes for each video. Rotate your display video as often as you like, but you should keep statistics on the video for the number of new clients you receive when each is displayed to determine which are most effective. 

 

Note: Platinum members get to choose which video will be their "Main Video". The Main Video will always display within the search results and when consumers view your business profile whether the display box is checked or unchecked. Platinum members also can display 1, 2, 3 or 4 videos within their profile when consumers view it. Clicking or ticking the display box above each video will control which videos get displayed or not. Videos without a check mark in the box will not display to consumers although you can view it yourself when you log into your profile. You are in total control of which videos get displayed within your profile. For example, if you upload 4 different videos, one for each season of the year you can display only the one appropriate for that season. Have fun Platinum Members! :^)

 

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12. Can I upload my logo?

 

Now silver, gold and platinum members can upload their business logo in 1 of 3 shapes: oval, square or rectangular. Choose the one that best fits your logo. Logo specs/limitations are as follows: maximum size of 1MB - file types are gif, jpeg, jpg or png. See our Guidelines Page for instructions on how to upload your logo. 

 

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13. How do I post a sale or event?

 

Sales and events can be posted within Silver, Gold, and Platinum Member profiles. Sales and event post are unlimited and cost you nothing, $0.00. Your sales and events posts get displayed and removed from search displays automatically by the dates and times that you stipulate. You can also edit a posted special, delete it or switch it off at any time. It is all under your control. All 3 levels listed above can upload a photo with each post. However, Gold and Platinum Members have the option of posting a photo or sixty secs. HD video.

There is a Share button for your sale or event posting to your social media accounts.

 Note: Sales flash red and event calendars flash blue within search displays.

 See our Guidelines page for exactly how to post your sale or event.  

 

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14. Why can’t I sign into my business account to modify, update and upload files through the app?

 

The app was made to make consumers and patrons aware of any small businesses around them so you can convey to them crucial information about your business. Most importantly it was made to be more than reasonable in cost and to provide a fair and level playing field for business exposure to all, not to favorite any business.  Your mobile device will require an enormous amount of memory to download such an app. Therefore, you must login to the FindTheBiz website to update and make changes to your business account profile. If you forget your password, click the "forgot password" at the top right corner of the front page of the website. Enter your email address where an update password link will be sent to your email address. 

 

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15. Where do my testimonials appear in my business profile?

 

Registered app users can only give testimonials. All testimonials are held in suspense for your approval under the business link of your profile dashboard. Go to your dashboard and click businesses at the top or to the right of the page. If you have more than one business listed, click the edit link for the one you want to view and approve or disapprove testimonials. If the business has any testimonials held in suspense, you will see them at the top of the page.

 

FindTheBiz gives you total control of testimonials so that if anything adverse is written about your business you may elect to post it officially or not (delete it when or if you like) because one bad testimonial will affect your bottom line and give your business a bad reputation. FindTheBiz gives you the control so that if or when there is a negative testimonial you can: a) know of it if you didn’t already know, b) address, investigate, and deal with the issue both internally and externally, c) make amends with the customer or patron which gives you the opportunity to build good will for your business.

 

A terrible experience with a customer or patron will occur if you are in business for a good length of time. You should view any such issues as an opportunity for business growth, and an opportunity to improve your customer service. Note: Going beyond to correct an issue with a customer or patron is an opportunity to totally flip any negative feeling about your business and create a lifelong customer/patron who raves about your business to friends, family, and acquaintances, if you play it right. Therefore, especially in negative situations, always try to create more than satisfied customers/patrons. Afterall, you did agree with the FindTheBiz Pledge for membership.